Faq
Genego Mobile DNA & Drug Testing
Cancellation & Rescheduling Policy
All payments are non-refundable. Clients who cancel appointments may have the option to reschedule based on availability.
Cancellations should be made at least 24 hours in advance. Same-day cancellations, no-shows, mobile dispatch fees, mileage, after-hours services, and completed testing services are non-refundable and non-transferable.
Once a DNA or drug test specimen has been collected, the service is considered complete and cannot be canceled or refunded.
For cancellations or rescheduling requests, please contact Genego Mobile DNA & Drug Testing directly.
Mobile DNA testing allows a certified collector to travel directly to your home, office, hospital, or agreed-upon location to collect DNA samples safely and professionally. This eliminates the need to visit a laboratory or clinic.
GeneGo Mobile offers a variety of DNA testing services, including:
* Paternity testing
* Maternity testing
* Sibling and family relationship testing
* Immigration DNA testing
* Legal court-admissible DNA testing
* Non-legal peace-of-mind testing
Most DNA samples are collected using a simple cheek swab. The process is painless, non-invasive, and usually takes less than 10 minutes per person.
Yes. All client information and test results are handled with strict confidentiality and secure processing standards. Results are only released to authorized individuals.
Standard DNA test results are typically available within 2–5 business days after the laboratory receives the samples. Expedited options may also be available.
Yes. GeneGo Mobile offers legal DNA testing with proper chain-of-custody procedures required for court cases, child support matters, immigration cases, and other legal situations.
No. Our mobile service is designed for convenience. A trained mobile DNA collector comes directly to your preferred location, saving you time and making the process more comfortable and accessible.