Cancellation & Rescheduling Policy
All payments are non-refundable. Clients who cancel appointments may have the option to reschedule based on availability.
Cancellations should be made at least 24 hours in advance. Same-day cancellations, no-shows, mobile dispatch fees, mileage, after-hours services, and completed testing services are non-refundable and non-transferable.
Once a DNA or drug test specimen has been collected, the service is considered complete and cannot be canceled or refunded.
For cancellations or rescheduling requests, please contact Genego Mobile DNA & Drug Testing directly.